Refund policy

Returns Policy – Northants Trade

At Northants Trade, we want you to be completely satisfied with your purchase. If you change your mind, you may return most items within 14 days of delivery, provided they are:

• Unused

• In their original packaging

• In a resaleable condition

This policy is in line with UK Consumer Contracts Regulations.

---

How to Return an Item

Before returning any item, please contact Northants Trade with your order number so we can provide return instructions.

• Returns must be sent at your own cost, unless the item is faulty, damaged, or incorrect

• Items should be securely packaged to prevent damage during transit

• We recommend using a tracked service, as we cannot be responsible for items lost in transit

---

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please notify Northants Trade within 30 days of delivery.

• We will arrange a replacement or refund

• There will be no additional cost to you

• Proof of the fault or issue may be requested to help us resolve the matter quickly

---

Refunds

Once your returned item has been received and inspected, your refund will be processed to the original payment method.

• Please allow up to 7 working days for the refund to appear in your account

• Refund times may vary depending on your payment provider

---

Fireworks – Strict No Returns Policy

All fireworks sold by Northants Trade are strictly non-returnable and non-refundable.

Due to the significant safety, handling, and storage risks associated with fireworks once they leave our premises:

• No returns, exchanges, refunds, or credits are permitted

• This applies regardless of condition, packaging, or whether the item has been opened or used

• This policy applies except where prohibited by law

By purchasing fireworks from Northants Trade, you acknowledge and accept this strict final-sale policy.