Privacy Policy – Northants Trade

Last updated: January 12, 2026

Northants Trade operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Northants Trade is a trading name of Rock Bottom Northampton Ltd (company number 15012815). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details such as name, billing address, shipping address, phone number, and email address

• Financial information such as payment card details and transaction confirmations (processed securely by payment providers)

• Account information such as usernames, passwords, preferences, and settings

• Transaction information including products viewed, added to cart, purchased, returned, or cancelled

• Communications including messages sent to customer support

• Device information such as IP address, browser type, and device identifiers

• Usage information regarding how you interact with the Services

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Personal Information Sources

We may collect personal information from:

• You directly, when you place an order, create an account, or contact us

• Automatically, through cookies and similar technologies when you use the Services

• Service providers, including Shopify and payment processors

• Partners or third parties, where permitted by law

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How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services

Including order processing, payments, shipping, returns, account management, customer support, and personalising your shopping experience.

Marketing and Advertising

To send marketing communications and display relevant advertisements, where permitted by law and subject to your preferences.

Security and Fraud Prevention

To protect accounts, prevent fraud, and ensure the safety and integrity of the Services.

Communicating With You

To respond to enquiries, provide updates about orders, and manage our relationship with you.

Legal Obligations

To comply with legal requirements, enforce our terms, and protect our legal rights.

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How We Disclose Personal Information

We may disclose personal information:

• To Shopify and service providers who support our business operations

• To marketing and advertising partners, subject to applicable law

• Where you direct or consent to disclosure

• Within our corporate group

• In connection with legal obligations or business transactions

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Relationship With Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services.

Shopify may process data collected from your interactions with our store and other merchants. In these cases, Shopify acts as an independent data controller. More information is available via the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

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Third-Party Websites and Links

We are not responsible for the privacy practices or content of third-party websites linked from the Services. You should review their policies independently.

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Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

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Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no system is completely secure.

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

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Your Rights and Choices

Depending on where you live, you may have rights including:

• Access to your personal information

• Correction of inaccurate information

• Deletion of personal information

• Data portability

• Objection to or restriction of processing

• Withdrawal of consent

You may also opt out of marketing emails at any time using the unsubscribe link.

UK and EEA residents have rights under the UK GDPR and EU GDPR, subject to legal limitations.

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Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

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International Transfers

Where personal data is transferred outside the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: sales@northantstrade.co.uk
Phone: 01604 720272

Data Controller Details

Trading name: Northants Trade
Legal entity: Rock Bottom Northampton Ltd
Company number: 15012815
Registered office:
Artisans' House, 7 Queensbridge,
Northampton, NN4 7BF,
United Kingdom

VAT number: GB454845172