Working in Occupied Properties: Professional Conduct

Working in someone's home while they live there requires skills beyond your trade. Here's how to manage occupied property work professionally.

Communication Upfront

Before starting, establish:

• Working hours that suit both parties
• Access arrangements (keys, codes)
• Which areas you'll need access to
• Where you can store materials and tools
• Toilet and break facilities

Protecting the Property

Take protection seriously:

• Dust sheets on floors and furniture
• Plastic sheeting for dust containment
• Door protectors on regular access routes
• Remove shoes or use boot covers

Minimising Disruption

People need to live around your work:

• Keep noise to reasonable hours
• Maintain at least one bathroom usable
• Clear work areas at the end of each day
• Don't block access routes with materials

Security Awareness

• Keep doors locked when you leave
• Don't discuss valuable items you see
• Be aware of who else has access
• Report anything suspicious to the homeowner

Children and Pets

Extra care needed when families are present:

• Keep tools secured when not in use
• Never leave hazards unattended
• Watch for curious children in work areas
• Ask about pets - keep gates closed

Daily Cleanup

End each day properly:

• Remove debris
• Vacuum work areas
• Secure tools and materials
• Brief the homeowner on progress

The Little Things

Small courtesies matter:

• Bring your own kettle if making drinks
• Don't use their good towels
• Ask before using their wifi
• Keep radio volume reasonable

When Problems Arise

If issues occur:

• Report any damage immediately
• Don't try to hide mistakes
• Discuss timeline changes proactively
• Be flexible when their needs change

Professional behaviour in occupied properties builds reputation and referrals.