Repeat customers are the foundation of a sustainable trade business. Finding new work constantly is exhausting and expensive. Building relationships that generate repeat business and referrals makes everything easier. Communication Matters Keep customers informed. If you're running late, let them...
Technical skill gets you the job done. Customer relations get you repeat work and referrals. Here's how to build the kind of reputation that keeps work coming in. Communication Basics Before the Job Return calls and messages promptly Be clear...
Not every customer is easy to work with. Handling difficult situations professionally protects your business and your sanity. Here's how experienced tradespeople manage challenging customers. Prevention First Many problems are avoidable: Clear written quotes detailing exactly what's included Realistic timelines...
Reputation is the most valuable asset for any tradesperson. It takes years to build and moments to damage. Here's how to develop and protect yours. What Makes a Good Reputation Customers talk about tradespeople who: Turn up when they say...
Growing from sole trader to employer is a big step. The rewards can be significant, but so are the responsibilities. Here's what's involved. Is It the Right Time? Consider taking on staff when: You're consistently turning down work Finances are...
Thinking About Going Self-Employed? Here's What You'll Actually Spend Made the decision to go out on your own? Smart move - but before you hand in your notice, let's talk real numbers. I've seen too many lads set up without...
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